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ADA.gov

U.S. Department of Justice
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ADA Information Line

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Community Outreach Coordinator

info@americandisabilitiesact.org

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Frequently Asked Questions (FAQs)

What government entities are covered by the American Disabilities Act?

All state and local governments — including counties, cities, school districts, special districts (like transit authorities), and state agencies — must comply with the American Disabilities Act. That means every program, service, and activity they provide must be accessible to people with disabilities.

Yes. The requirement to provide equal access applies regardless of the size or budget of the government entity. Accessibility must be built into programs and services to the greatest extent possible.

Government entities must work toward accessibility even if facilities were built before the law was enacted. If it’s not feasible to modify a building, agencies should consider alternative ways to provide access — such as relocating services to accessible sites or changing how services are delivered.

Government websites and mobile apps must be designed or updated to work with accessibility tools, like screen readers or keyboard navigation. This helps ensure that people with visual, hearing, or other disabilities can use online services independently.

While not always legally required to create a plan, it’s strongly recommended that governments conduct self‑evaluations and create transition plans to identify barriers and outline steps toward improving accessibility. Regular reviews help agencies stay compliant and responsive.

Individuals can contact the government agency first to request accommodations or report barriers. If problems are not resolved, complaints can be filed with the Department of Justice’s Civil Rights Division, which enforces compliance with the American Disabilities Act.

Final Thoughts

Ensuring accessibility in state and local government isn’t just about compliance — it’s about fairness, inclusion, and equal opportunity for every member of the community. By following the principles of the American Disabilities Act, public agencies can deliver services that truly work for everyone, regardless of ability.